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Frequently Asked Questions
Quick answers about shipping, COD, returns, materials, and orders at Tuft Pop. Need more help? Contact us or read our About page.
Do you offer free shipping across India?
Yes. Tuft Pop offers free shipping on eligible orders across India. Delivery timelines vary by pin code; most metro and tier-2 cities receive orders within 5–10 business days after dispatch.
Is Cash on Delivery (COD) available?
COD is available on eligible orders. If COD is not offered at checkout for your pin code or cart value, you can pay online via UPI, cards, or net banking.
What is your return policy?
You may request a return within 7 days of delivery for eligible unused items in original packaging. Contact support@tuftpop.com with your order number. Return shipping is arranged as per our Returns & Refunds policy.
What are keyboard rugs made of?
Our keyboard rugs use a soft tufted pile with a non-slip backing suited for desk use. Exact materials are listed on each product page under Specifications.
What size are Tuft Pop keyboard rugs?
Most keyboard rugs are compact desk accents (approximately 1.5 ft × 0.5 ft). Check the Specifications section on the product page for exact dimensions before ordering.
How do I clean a tufted keyboard rug?
Shake off dust regularly. Spot-clean with a damp cloth and mild soap; avoid soaking. Do not machine-wash unless the product page explicitly says it is safe to do so.
Are prices inclusive of GST?
Product prices shown on the site are exclusive of GST. Applicable GST is calculated at checkout. Our GSTIN is 03BBFPV0315Q1ZH.
How can I track my order?
After dispatch you receive tracking details by email/SMS. For help, email support@tuftpop.com or WhatsApp us from the Contact page.
Are the designs on your site official licensed merchandise?
Tuft Pop sells original tufted rug designs inspired by popular themes. We do not claim official affiliation with third-party brands unless explicitly stated on a product.
Do you make custom rugs?
Custom and made-to-order rugs may be available for select designs. Browse the Custom Rugs category or contact support@tuftpop.com with your size and theme requirements.